Legal Information

Here you will find the following legal information for Brilliance Unlocked Ltd:


The information contained in this website is for general information purposes only. The information is provided by Brilliance Unlocked Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Brilliance Unlocked Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Brilliance Unlocked Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Terms and Conditions of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Brilliance Unlocked Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Brilliance Unlocked Ltd’, ‘Brilliance Unlocked’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Brilliance Unlocked Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Our company registration number is 02031212, registered in England & Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Copyright Notice

This website and its content is copyright of Brilliance Unlocked Ltd – © Brilliance Unlocked Ltd, 2014 – 2020. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Requests for permission to reproduce any of this website’s content should be addressed to: Brilliance Unlocked Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Privacy Policy

This Privacy Notice explains the nature of the personal information that Brilliance Unlocked Ltd processes for the purposes of providing face-to-face, online/virtual, telephone and written coaching, mentoring, teaching and learning (the ‘Services’). 

Brilliance Unlocked Ltd (‘We’ ‘Us’ ‘Our’) is Data Controller in respect of the information that We process about you.  Our contact details are Brilliance Unlocked Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

This notice explains what personal information We collect, hold and share in support of these purposes and your rights in respect of the data We hold about you. Your privacy is important to Us, so if there is anything in this privacy notice that is unclear or you do not understand, please contact Our Data Protection Officer at:

What information do We collect?
To manage Our operations effectively, provide the Services to you, and meet certain legal requirements, We need to collect, record, store, use, share, retain and destroy (this is known as ‘processing’) your personal data.  Through Our relationship with you, We will collect and process a number of different types of personal data.

Coaching, mentoring, teaching and learning
To provide you with our Services from beginning to end, We may process a number of different types of personal data including your name, address, contact details, previous education, date of birth, domicile, qualifications, Services used, fee payments and information about your tutorials, assessments and questionnaire results. We may also collect sensitive personal data from you (see further below).  We will collect this information from you directly, via forms, questionnaires, subscriptions and applications, or We may receive and/or collect it from third parties including your employer, organisations with whom We are working to provide you with Our Services, and other third-parties you authorise.

We may also conduct profiling activities where We collate data on your results and interactions with our resources. This data is used to monitor your progress in the use of Our Services and to enable the Us to offer personalised support and guidance during the provision of Our Services.

More sensitive and personal information 
We may also process some personal data which is more sensitive (this is known as special categories of personal data), such as details about your ethnicity, sexual orientation, gender identity, health and disability to facilitate the monitoring of equal opportunities, to provide you with support and assistance, for Our statistical and research purposes and to comply with Our duties under the Equality Act 2010. We may collect this data directly from you or via third parties such as your employer. If you receive support coaching and mentoring support from Us, We will also receive and collect other sensitive information from you and process it in order to provide you with these Services.  

Engaging with Us
We may hold other information that you have voluntarily shared with Us as part the delivery of Our Services. Where you engage with Us, either through the Brilliance Unlocked Ltd website or other platforms or email correspondence We may use cookies to monitor and record your engagement with Us.

How do We use personal information?
The service- and business-related purposes for which We process data include:

  • The personalisation of content, business information or your user experience
  • Setting up and administrating your or your employer’s accounts with Us
  • Delivering Our marketing and events communication to you
  • Carrying out polls and surveys in support of the provision of Our Services or their design
  • Our in-house research and development, for example to help us refine and develop new learning materials
  • Providing Our Services to you
  • Our legal obligations, for example the prevention of fraud
  • Meeting Our internal audit requirements

What legal basis do We have for processing your personal data?
Under data protection laws We must have a legitimate and lawful basis for processing your personal data.  There are several lawful grounds within data protection law that apply to the different data that We are processing, and these are explained below:

For the performance of a contract (or negotiations entering into a contract)
This will apply to any personal data that We process for the purposes of administering and delivering Our Services to you and related activities that support this. The vast majority of uses of your personal data will be for this reason.

To protect life
In some circumstances We may need to collect or share personal data when it in a person’s vital interests to do so. For example, We may share your personal information with the emergency services if there is significant and credible evidence to suggest that you, or someone else may be in danger.

Legal obligations
In some circumstances We may be required by law to collect, hold or share your personal data. For example, if We are ordered by a court of law to disclose information or to meet financial reporting obligations.

For legitimate interests
In some instances We may process your personal information where We judge the use to be within Our legitimate interests (or the legitimate interests of another party) and where We do not deem this be privacy intrusive or a risk to your own rights and freedoms. For example, we may need to process personal information for the purposes of identifying or rectifying issues with our IT services. Where the use of data poses no risks to individuals and is for the purposes of improving services or investigating technical issues, this is likely to be the basis that will apply.

We may also process your personal information with your consent. Consent must be freely given, informed, specific and We must keep a record of that consent. Where you have consented to a use of your data you will have the right to withdraw that consent at any time. An example may be where you have given us consent to discuss your circumstances with a representative or family member or where you wish to receive some types of communications from us during or after the provision of Our Services.

When do We share personal data?
We may disclose necessary personal data to third parties, where there is legitimate need or obligation, during or after the provision of Our Services. Such disclosure is subject to procedures to ensure the identity and legitimacy of such third parties. These third parties may include the following depending on your individual circumstances:

Third-party service providers
Where you are receiving Our Services which we are delivering in collaboration with third-party service providers (and related organisations), We may disclose your personal data, including sensitive personal data such as any disability information, that they may need to be aware of, for the purposes of administering and delivering the Services. Your personal information may be sent to, stored and used by overseas service partners (and related organisations) who may have data protection laws that differ to Our own. The data is shared in connection with the performance of Our Services. We will therefore disclose this personal data to the service providers because it is necessary for the performance of our tasks.

We may share personal information with your employer if they are funding the delivery of Our Services to you. This information is shared for the purposes of performing Our Services and fulfilling Our contractual obligations.

Conference venues, hotels and restaurants
We may share personal information (including sensitive personal data such as any disability information, dietary requirements, gender identity) with third parties providing conferencing facilities, restaurants and accommodation used in the provision of, or associated with, the provision of Our Services. This information is shared in connection with the provision of Our Services to you.

Friends and relatives
Other than in the most exceptional of circumstances, We will not to disclose your personal data to your friends and relatives. If you have provided a nominated contact, in the event of a medical problem or emergency for example, then some personal data may be provided. This information is shared with your consent unless We believe it is in your vital interests, or the vital interests of another, to do so.

Police, crime
We may have an obligation to provide information to the Police or other organisations that have a crime prevention or law enforcement function. This information is shared where there is legal obligation.

Where do We store and process personal data?
We expect that the vast majority of your personal information will be stored in the United Kingdom, in accordance with the relevant data protection act.

How do We secure personal data?
Your personal information is stored securely by Us. We also use third party providers to deliver Our Services and Our online payment and accounting systems, such as externally hosted software or cloud providers, including some that may involve transfers of data outside of the UK and the EU.

How long do We keep your personal data for?
Personal data that relates to the delivery of Our Services to you may be retained for up to six years after the end of Our relationship with you. This may be longer if you have a complaint or ongoing matters with Us.  If you join Our community and/or subscribe to Our newsletter, certain personal information will be retained for as long as you continue this relationship with Us.

Personal data held on paper are disposed of by secure shredding by Us in-house. Personal data held on computers are deleted and memory devices are destroyed and disposed of separately to other computer hardware.

Your rights in relation to personal data
The accuracy of your information is important to Us.  You can update your information, including your address and contact details, at any time.  If you need to update the details We hold about you or believe We hold inaccurate data, please contact:

Under data protection law you have the right to:

  • Withdraw your consent where that is the legal basis of Our processing
  • Access your personal data that We process
  • Rectify inaccuracies in personal data that We hold about you
  • Be erased, that is your details to be removed from systems that We use to process your personal data
  • Restrict the processing in certain ways
  • Obtain a copy of your data in a commonly used electronic form; and
  • Object to certain processing of your personal data by Us

Please see the ICO website for further information on the above rights:

If you would like to exercise your rights or have any concerns regarding how We have handled your personal information, please contact our Data Protection Office at

Some rights are dependent on the lawful basis for processing your information. If We have legitimate grounds to not carry out your wishes, these will be explained to you in response to your request. You also have the right to complain to the Information Commissioner’s Office.

How to contact Us?
If there is anything in this notice that you are unclear about, please contact Our Data Protection Officer, on the contact details below, who will be happy to answer any queries you may have concerning this privacy notice or the way in which We process your personal data.

By mail: Brilliance Unlocked Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
By email:

Complaints can be referred to the Information Commissioners Office, the independent body who oversee Data Protection compliance in the UK. Email:

Changes to this notice
We keep our privacy notice under regular review to ensure best practice and compliance with the law. We may change this privacy notice from time to time.  If We make significant changes in the way We treat your personal information We will make this clear on Our website and may seek to notify you directly.

Our links to other websites and third-party content
Any link to external websites and resources from Our website, does not constitute an endorsement of that external material and We do not take any responsibility for the content (or information contained within) any linked website.

Coaching Terms and Conditions

The term ‘coaching’ used here refers to coaching and/or mentoring. By paying for and/or attending a coaching appointment, you confirm that you have read, understand and agree with the following terms and conditions:

Professional Standards

The Coach abides by professional standards of behaviour and ethics. If you have complaints about our services, please do not hesitate to contact us and, if they commissioned your coaching, your employer.

If you have any questions or concerns about the coaching process or the coaching techniques used, please contact your coach or write to us at: Brilliance Unlocked Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

The duration of the coaching contract will be agreed with you and, if applicable, your employer; it may comprise a predetermined number of sessions or, initially, it may be open-ended.


The Coach will keep confidential all information provided by you unless release of this information is required by law or where you are a danger to yourself or to others.

Any records the Coach holds regarding you will be stored and disposed of securely to protect your privacy. Brilliance Unlocked Ltd is registered with the ICO under the Data Protection Act.

The Coach receives regular training and supervisory coaching to facilitate their professional development. As part of this training and coaching, the Coach may refer to issues raised in your coaching sessions. If so, you and the Coachee, if different, would be referred to anonymously.

Conflicts of Interest

In any coaching relationship conflicts of interest may arise, be they commercial or personal in nature. If the Coach perceives any conflict of interest either before or during coaching, they will disclose this openly with you and agree to withdraw from the coaching relationship if the conflict of interest cannot be managed effectively.

Terminating the Coaching Relationship

The Coachee may terminate the coaching relationship at any point in the process, subject to the provisions of the coaching service agreement.

Brilliance Unlocked Ltd will terminate the coaching relationship if it believes that the Coachee will be better served by another coach or professional not engaged by Brilliance Unlocked Ltd.

After any termination of the coaching relationship, the Coach will continue to ensure:

  • Your information is kept confidential in accordance with this agreement.
  • The former relationship will not be exploited.
  • Any agreed follow-up is provided.

Quality Assurance

Brilliance Unlocked Ltd evaluates the quality of the work of their coaches through feedback from coachees, their employers and other relevant parties. You may be asked to complete a feedback form.

Health & Safety Policy

Brilliance Unlocked Ltd is concerned for the safety and welfare of all its employees and subcontractors, so far as is reasonably practicable, under the terms of the Health & Safety at Work Act. In order to comply with the provisions of the Act, the firm’s Health & Safety Policy is as follows:

  • To ensure – as far as is reasonably practicable – a safe and healthy working environment for all its employees and subcontractors at their place of work.
  • To ensure that all employees and subcontractors are aware of their obligation to receive from venue authorities adequate information, instruction and/or training for the evacuation of their place of work in the event of fire or other emergency.
  • To ensure that all employees and subcontractors are aware of their obligation to investigate any accident occurring at their place of work, analyse its cause and take any corrective action (which may include informing the venue’s authorities).
  • To provide all employees with the necessary information, instruction and training to conduct their work safely and efficiently. To remind subcontractors of their duty to conduct their work in such a way as to ensure that they and other persons, who may be affected, are not exposed to risks to their health and safety.
  • To remind all employees and subcontractors of their obligation to ensure that, as far as is reasonably practicable, any plant, machinery, equipment or vehicle used is safe in its operation.
  • To ensure that all employees and subcontractors are aware of their legal and moral obligations to take reasonable care for the health and safety of themselves and others, by observing all safety regulations at their place of work and promptly reporting any potential hazards to the venue’s authorities or the director of Brilliance Unlocked Ltd.
  • To remind all employees and subcontractors to drive their vehicles, at all times, in a responsible and considerate manner, with due regard to the safety of themselves and others, the objective being to minimise the risk of accident.

We will regularly review work routines to ensure that only the safest work practice and use of equipment are followed.

Anti-Bribery and Corruption Policy

Brilliance Unlocked Ltd values its reputation and is committed to maintaining the highest level of ethical standards in the conduct of its work. The actions and conduct of the company’s employees as well as its subcontractors are key to maintaining these standards.

This policy applies strictly to all employees, directors, agents, consultants, contractors, sub-contractors and to any other people or bodies associated with Brilliance Unlocked Ltd.

Brilliance Unlocked Ltd will not tolerate bribery or corruption in any form.
The company prohibits the offering, giving, solicitation or the acceptance of any bribe or corrupt inducement, whether in cash or in any other form:

  • to or from any person or company wherever located, whether a public official or public body, or a private person or company;
  • by any individual employee, director, agent, consultant, contractor, subcontractor or other person or body acting on the company’s behalf;
  • in order to gain any commercial, contractual, or regulatory advantage for the company in any way which is unethical or to gain any personal advantage, pecuniary or otherwise, for the individual or anyone connected with the individual.

It may not always be a simple matter to determine whether a possible course of action is appropriate. If you are in any doubt as to whether a possible act might be in breach of this policy or the law, the matter should be referred to the director of Brilliance Unlocked Ltd.

The company will investigate thoroughly any actual or suspected breach of this policy, or the spirit of this policy.

Last updated: 28 May 2020